{"id":295,"date":"2020-03-01T11:28:00","date_gmt":"2020-03-01T16:28:00","guid":{"rendered":"https:\/\/demo.themeansar.com\/newsup\/lite\/?p=94"},"modified":"2023-01-02T22:59:05","modified_gmt":"2023-01-03T03:59:05","slug":"pivotyourbusiness-customerexperience-customerjourney-marketresearch","status":"publish","type":"post","link":"https:\/\/ayanaknowles.com\/?p=295","title":{"rendered":"Joke All You Want, But Here are Three Undisputed Reasons Why Now Is The Best Time to Pivot Your Business."},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"295\" class=\"elementor elementor-295\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c12fb3f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c12fb3f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e1dfab\" data-id=\"4e1dfab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf88d5b elementor-widget elementor-widget-heading\" data-id=\"cf88d5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\"><a href=\"http:\/\/www.ayanaknowles.com\" target=\"_blank\">Joke all you want; but here are three undisputed reasons why now is the best time to pivot your business!<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59b23c04 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"59b23c04\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-16dd7e7a\" data-id=\"16dd7e7a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47145c71 elementor-widget elementor-widget-text-editor\" data-id=\"47145c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p>Ready to take your team and your products to the next level? Stuck on the how and when? Changes in the marketplace occur on a daily basis, and along with that are new competitors and new products. How will you know, if your team is ready?\u00a0 When things are going well, that is the time to ensure operations go from good to great, by making necessary changes.\u00a0 Reliance on the old adage from Bert Lance &#8220;&#8230;if it ain&#8217;t broke, don&#8217;t fix it..&#8221;, can be a two-edged sword in that top-selling products are good, however, in order for businesses to survive and thrive, business leaders, must pivot from best producer to top competitor.<\/p>\n<p><\/p>\n<p>Do you remember <a href=\"https:\/\/www.viacomcbs.com\/\">Blockbuster Video<\/a>? Blockbuster video was a giant in the home entertainment industry.\u00a0 The first store opened in 1985, and three years later there were over 400 stores in the United States.\u00a0 In less than a decade, Blockbuster video&#8217;s value went from millions to billions. It was incredible! The stores were gleaming beacons of endless rentable movies, cartoons, and video games.\u00a0 Unfortunately, because they were not able to anticipate the changes in the marketplace, and the future needs of their customer, well&#8230;.when was the last time you saw a Blockbuster video store? Have you ever heard of <a href=\"https:\/\/www.netflix.com\/\">Netflix<\/a>?<\/p>\n<p><\/p>\n<p>Yet, how do you make the transition to being the top competitor?\u00a0 How will you know when is the right time to pivot your business?\u00a0 Part of the journey is understanding the needs of your customer today, and tomorrow.\u00a0 In the 1970s, the first game wristwatch became available; it was called the Monte Carlo game watch, and it had three games for players to enjoy.\u00a0 A decade later, the <a href=\"https:\/\/nintendo.fandom.com\/wiki\/Pac-Man\">Pac-Man<\/a> digital game watch was born.\u00a0 I remember watching the boys in church play Pac-Man during the sermon.\u00a0 It was absolutely hilarious, because they were saying &#8220;awe man&#8221;, while other parishioners were saying &#8220;amen&#8221;!\u00a0 This classic top-selling product pivoted from arcade, to wristwatch and beyond. Did you catch my drift?&#8230; Pac-Man became portable on-demand entertainment.<\/p>\n<p><div class=\"wp-block-image\"><\/p>\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" data-recalc-dims=\"1\" data-src=\"https:\/\/i0.wp.com\/i.etsystatic.com\/11448599\/r\/il\/5b27ca\/2887941158\/il_1140xN.2887941158_rkxd.jpg?resize=198%2C245&#038;ssl=1\" alt=\"Vintage 1980s Pac Man game watch image 0\" width=\"198\" height=\"245\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 198px; --smush-placeholder-aspect-ratio: 198\/245;\" \/><\/figure>\n<p><\/div><\/p>\n<p class=\"has-text-align-left\">Anticipating changes within your industry, and the needs of your clients will help you build a firm foundation of longevity in the marketplace,\u00a0 and remain top of mind, not only with your customers but also with your competitors.\u00a0 How do you pivot, properly? Do the very best that you can, with what you have, right now.<\/p>\n<p><\/p>\n<p><\/p>\n<figure class=\"wp-block-pullquote\">\n<blockquote>\n<p>If you can&#8217;t fly, then run<\/p>\n<p>If you can&#8217;t run, then walk<\/p>\n<p>If you can&#8217;t walk, then crawl<\/p>\n<p>But whatever you do, you have to keep moving forward.<\/p>\n<p><cite>Dr. Martin luther king, jr.<\/cite><\/p>\n<\/blockquote>\n<\/figure>\n<p><\/p>\n<p><\/p>\n<p>There is an episode of an old television show named <a href=\"https:\/\/www.harpercollins.com\/\">&#8220;Little House on the Prairie&#8221;<\/a> where the characters have competing restaurants.\u00a0 Each restaurateur tries various tactics to win customers; 4 types of meat and 4 veggies for $4 vs 3 types of meat, and 3 veggies plus pie for $4.\u00a0 You see the gist of the episode.\u00a0 Well, a new guy comes to town from Kentucky, and he has a recipe of spices, and herbs for pressure-cooked, deep-fried chicken. He tries to convince the others that offering only 1 type of meat with 2 veggies is best for the bottom line, and the consumer. In the end, they disregard his advice and continue with their attention-grabbing, unsustainable tactics. Ultimately the new guy implements his sustainable strategy, realizes repeatable success, and creates a global chain of restaurants serving <a href=\"https:\/\/www.kfc.com\/\">&#8220;Finger Lickin Good&#8221;<\/a> chicken.<\/p>\n<p><\/p>\n<p>Pivoting can be one movement or many; it can happen at once or over time. Some strategies and tactics will be successful, while others will be sustainable. To start the brain juices flowing, the first step is to think about your organization, and its motto, goals, and vision. The second step, is to make a move or two. The third step, is to check the outcome.\u00a0 Remembering foremost, how you measure success and the impact on your organization is most valuable. As the senior leader in the organization, you know that implementing the right strategy, at the right time is critical. You simply must decide if you&#8217;re ready and if the time to pivot is today.<\/p>\n<p><\/p>\n<p><\/p>\n<hr class=\"wp-block-separator has-css-opacity\" \/>\n<p><\/p>\n<ul class=\"wp-block-list\">\n<li>Ready to pivot your business from a five-year rookie to a top competing veteran?<\/li>\n<li>Struggling with too many moving parts and don&#8217;t know where to start?<\/li>\n<li>Do you want a plan that positions your product and team for success?<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-03627597 wp-block-buttons-is-layout-flex\">\n<p><\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background\" style=\"border-radius: 2px; background-color: #ba0c49; color: #fffffa;\" href=\"https:\/\/ayanaknowles.com\/?page_id=242\">Contact Ayana<\/a>In<\/div>\n<p><\/p>\n<\/div>\n<p><\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d0436 elementor-widget elementor-widget-button\" data-id=\"75d0436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/ayanaknowles.com\/?page_id=1286\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's Work Together<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Anticipating changes within your industry, and the needs of your clients will help you build a foundation of longevity in the marketplace.<\/p>\n","protected":false},"author":1,"featured_media":95,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[20],"tags":[81,36,83,82,31,84,21,33,32,85],"class_list":["post-295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-customer-experience-customer-service","tag-customer-journey","tag-elevate-customer-experience","tag-expand-product-development","tag-pivot","tag-proactive-leadership","tag-sales-and-marketing","tag-strategy","tag-sustainability","tag-timeisnow"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2020\/03\/tech-scaled-1.jpg?fit=2560%2C1707&ssl=1","jetpack-related-posts":[{"id":531,"url":"https:\/\/ayanaknowles.com\/?p=531","url_meta":{"origin":295,"position":0},"title":"Strategic partner, with proven strategies","author":"AYANAKNOWLES","date":"","format":"image","excerpt":"Ayana Knowles, the strategic partner, with proven strategies.","rel":"","context":"In &quot;Community Impact&quot;","block_context":{"text":"Community Impact","link":"https:\/\/ayanaknowles.com\/?cat=62"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2021\/02\/cropped-fullsizeoutput_bac-e1689801312808-1024x1024.jpeg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2021\/02\/cropped-fullsizeoutput_bac-e1689801312808-1024x1024.jpeg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2021\/02\/cropped-fullsizeoutput_bac-e1689801312808-1024x1024.jpeg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":7063,"url":"https:\/\/ayanaknowles.com\/?p=7063","url_meta":{"origin":295,"position":1},"title":"3 Best 4th Quarter Business Tips","author":"AYANAKNOWLES","date":"","format":false,"excerpt":"Rev Up Your 4th quarter Business Success with these Proven Driving Strategies! Discover the latest trends and expert insights in this blog post. Streamline your processes, boost efficiency, and accelerate growth today!","rel":"","context":"In &quot;Customer Experience&quot;","block_context":{"text":"Customer Experience","link":"https:\/\/ayanaknowles.com\/?cat=20"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/09\/3WAYDRIVEBUSINESSPROCESS.png?fit=1080%2C1080&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/09\/3WAYDRIVEBUSINESSPROCESS.png?fit=1080%2C1080&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/09\/3WAYDRIVEBUSINESSPROCESS.png?fit=1080%2C1080&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/09\/3WAYDRIVEBUSINESSPROCESS.png?fit=1080%2C1080&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/09\/3WAYDRIVEBUSINESSPROCESS.png?fit=1080%2C1080&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":3097,"url":"https:\/\/ayanaknowles.com\/?p=3097","url_meta":{"origin":295,"position":2},"title":"3 Effective Strategies to Elevate Customer Service","author":"AYANAKNOWLES","date":"","format":false,"excerpt":"A great customer rating, is the difference between simple satisfaction, and a world class experience .","rel":"","context":"In &quot;Customer Experience&quot;","block_context":{"text":"Customer Experience","link":"https:\/\/ayanaknowles.com\/?cat=20"},"img":{"alt_text":"customer service","src":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/01\/ball-563962_640.jpg?fit=640%2C452&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/01\/ball-563962_640.jpg?fit=640%2C452&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/01\/ball-563962_640.jpg?fit=640%2C452&ssl=1&resize=525%2C300 1.5x"},"classes":[]},{"id":34,"url":"https:\/\/ayanaknowles.com\/?p=34","url_meta":{"origin":295,"position":3},"title":"Top 5 ways to get more customers today","author":"AYANAKNOWLES","date":"","format":false,"excerpt":"My Top 5 Ways to Get More Customers Today! Building a pipeline full of qualified leads is the number one priority of all sales professionals. Prospecting is one of the top 5 ways to get more customers today! It can also be a challenging tasks for unprepared salespeople. However, when\u2026","rel":"","context":"In &quot;Customer Experience&quot;","block_context":{"text":"Customer Experience","link":"https:\/\/ayanaknowles.com\/?cat=20"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/06\/Top5waystobuildsalespipelinetoday.png?fit=960%2C1200&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/06\/Top5waystobuildsalespipelinetoday.png?fit=960%2C1200&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/06\/Top5waystobuildsalespipelinetoday.png?fit=960%2C1200&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/ayanaknowles.com\/wp-content\/uploads\/2023\/06\/Top5waystobuildsalespipelinetoday.png?fit=960%2C1200&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":5898,"url":"https:\/\/ayanaknowles.com\/?p=5898","url_meta":{"origin":295,"position":4},"title":"Sales Prospecting Begins with Your Sphere of Influence","author":"AYANAKNOWLES","date":"","format":false,"excerpt":"Sales prospecting is the first step in building a pipeline of qualified leads. 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