3 Effective Customer Service Strategies
Winning customer service strategies include but are not limited to kindness, coaching and commitment. Check out these three tips for elevating the customer experience.
1. Treat your employees the way you wish them to treat
your customers. Oftentimes, sales and customer service teams engage with customers more often than the leadership team. This means that management relies on their performance when it comes to customer
engagement. When your goal is customer satisfaction, your number one, prime objective is employee appreciation. Everybody knows you can’t have one without the other. People enjoy doing business with individuals that are pleasant to be around. Kindness and appreciation are excellent motivators. Both contribute heavily to employee tenure, increased knowledge base, and annual recurring revenue (arr) from happy customers.
2.Personalize your approach. One thing customers have in
common is the joy they experience when
establishments they patronize acknowledge them. Showing appreciation to customers oftentimes renders the same outcome seen with employee appreciation. A quick gem; address customers by name when you call to follow up on their recent purchase experience. Take note of their birthdays and send
them personalized greetings from your company. Coaching your sales team on intentionality during client engagement protects your pipeline, encourages repeat purchases and customer referrals.
3. Give it your best plus three more. This means, going the extra mile for your employees with your commitment to their success. Likewise, coach your employees to
go the extra mile for the customers. Your competition
might be good at resolving
customer support issues, but can they be as courteous
and as cheerful as your team? Being mindful and
smiling may seem small, however, small details elevate customer experiences, and ultimately profitability. How about a smile with the service given by employees, and given to the customer? What a pleasure it is to be in the service of others.